Privacy Policy

Last Updated: 20 May 2024

At The Art Supply Shop (operated by Pebeo Sales Store), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website theartsupplieshop.com. By using our site, you consent to the practices described herein.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience. This includes:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information processed via encrypted channels).
• Account Information: If you create an account, we store your login credentials, order history, and preferences.
• Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us at [email protected].

2. How We Use Your Information

Your data helps us enhance your artistic journey by:

• Processing orders and delivering products globally (excluding Asia and certain remote areas).
• Improving website functionality and user experience.
• Sending order updates, promotional offers (with your consent), and artistic inspiration.
• Ensuring security and preventing fraud.
• Complying with legal obligations.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your data. We may share information with:

• Service Providers: Payment processors (e.g., PayPal), shipping carriers, and IT support, who assist in operating our website and services.
• Legal Authorities: If required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to successors.

All third parties are contractually obligated to handle your data securely and in compliance with applicable regulations.

4. Data Storage and Security

Your data is stored on secure servers located in the European Union, protected by advanced measures:

• Encryption: SSL technology encrypts data during transmission.
• Access Controls: Limited access to authorized personnel only.
• Retention: We retain data only as long as necessary for business purposes or as required by law.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our practices to align with industry standards.

5. Your Rights

As a user, you have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict processing or object to data handling.
• Data portability (request a copy of your data).

To exercise these rights, contact us at [email protected]. We will respond within 30 days, in compliance with GDPR and other global privacy laws.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as shopping cart operations.
• Analytical Cookies: Help us understand how artists interact with our site (e.g., via Google Analytics).
• Marketing Cookies: Used to display relevant ads (you can manage preferences via browser settings).

You can control cookies through your browser settings. Note that disabling cookies may affect site performance.

7. Changes to This Policy

We may update this policy to reflect changes in practices or laws. The revised version will be posted on our website with an updated date.

8. Contact Us

Thank you for trusting The Art Supply Shop. We are honoured to support your creativity with the finest materials and a secure experience.